incorrect process time given

<p>A month ago l submitted my application for a rental scheme that is funded by my company and received an sms that says l will get feedback within 10 days however its been a full month with no feedback and whenever l call their call centre l'm told that there is nothing they can do as the application is still being processed. lts the 21st century so l dont understand what kind of systems are they using that are so slow and not even their customer service agents have access to them. This for me is extremely poor customer service and l hate the lack of communication from their side. They are clearly not being helpful like they claim to be,l'm very disappointed.</p>