LL
Louis L

1 reviews | Active since Mar 2009

08 May 2017, 15:33

Incorrect penalty for 'no funds'

<p>To CEO, Fnb Headquarters</p> <p>I have been charged R100 penalty for 'no funds' in my encore gold acc: ********** 2413 on 3 May 2017</p> <p>I've got 2 investments at fnb and that interest should be in above account on the 1st day of the month as it did for 21 months. The end of April 2017 it did not happened so the debit order of bestmed gone though so fnb charged me R100 while it was not my mistake.</p> <p>A refund of above will be appreciated.</p> <p>Please look into this urgently.</p> <p>LJ de Lange</p> <p> ********** 888 </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 May 2017, 15:48
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: *** (option 1)