SS
Sindiswa S
1 reviews | Active since Apr 2026
01 Apr 2026, 17:46
INCORRECT PAYMENT REVERSAL
INCORRECT PAYMENT MADE IN ERROR NEED REVERSAL ASAP FNB ACCOUNT
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Sindiswa S's updateReviewer Update
01 Apr 2026, 17:49 Subject: Urgent Assistance Required: Incorrect Payment Reversal
[To: FNB Customer Resolutions / Formal Complaints Department
Dear FNB Management Team, I am writing this email in a state of extreme distress to formally request urgent intervention regarding an incorrect payment made from my banking app on 01/04/2026 at 09:10 AM. Due to a single-digit error, I accidentally transferred funds to account number ***. Realizing the mistake immediately, I rushed to the Montague Gardens branch, where I was assisted by a consultant named Carina. I authorized the bank to proceed with a reversal and agreed to the associated service fees. However, the assistance I received thereafter was deeply disheartening. During the consultation, the ***** Team was contacted, who referred us to "SUITE," who then referred the matter to Online Banking. Ultimately, I was informed that the bank could not assist and, crucially, refused to even attempt to contact the recipient to advise them of the error. I am a loyal FNB client; I trust this institution with my salary and my funeral cover. It is devastating to be told "nothing can be done" when the bank has the means to verify my intent. I even provided the correct account details I had intended to pay to prove that this was a genuine clerical error. This matter is of the utmost urgency. The funds in question were the last remaining money I had, specifically set aside for my aunt’s funeral arrangements. I currently have no funds left to survive the month or to give my family member a dignified send-off. While I take full responsibility for the typing error, I cannot understand why the bank I have trusted for years would not make a single attempt to facilitate a resolution or reach out to the other party. I am pleading for your assistance to review this case and initiate the reversal process or contact the recipient on my behalf. I have nowhere else to turn and am relying on your intervention to resolve this before the funeral.
My Details:
Sincerely,
Sindiswa S. Selana
[To: FNB Customer Resolutions / Formal Complaints Department
Dear FNB Management Team, I am writing this email in a state of extreme distress to formally request urgent intervention regarding an incorrect payment made from my banking app on 01/04/2026 at 09:10 AM. Due to a single-digit error, I accidentally transferred funds to account number ***. Realizing the mistake immediately, I rushed to the Montague Gardens branch, where I was assisted by a consultant named Carina. I authorized the bank to proceed with a reversal and agreed to the associated service fees. However, the assistance I received thereafter was deeply disheartening. During the consultation, the ***** Team was contacted, who referred us to "SUITE," who then referred the matter to Online Banking. Ultimately, I was informed that the bank could not assist and, crucially, refused to even attempt to contact the recipient to advise them of the error. I am a loyal FNB client; I trust this institution with my salary and my funeral cover. It is devastating to be told "nothing can be done" when the bank has the means to verify my intent. I even provided the correct account details I had intended to pay to prove that this was a genuine clerical error. This matter is of the utmost urgency. The funds in question were the last remaining money I had, specifically set aside for my aunt’s funeral arrangements. I currently have no funds left to survive the month or to give my family member a dignified send-off. While I take full responsibility for the typing error, I cannot understand why the bank I have trusted for years would not make a single attempt to facilitate a resolution or reach out to the other party. I am pleading for your assistance to review this case and initiate the reversal process or contact the recipient on my behalf. I have nowhere else to turn and am relying on your intervention to resolve this before the funeral.
My Details:
Full Name: Sindiswa Selana
ID Number:
Contact Number: ***
Case/Reference Number: Nothing
Sincerely,
Sindiswa S. Selana
SS
Sindiswa S's update01 Apr 2026, 17:49
Reviewer Update
Subject: Urgent Assistance Required: Incorrect Payment Reversal
[To: FNB Customer Resolutions / Formal Complaints Department
Dear FNB Management Team, I am writing this email in a state of extreme distress to formally request urgent intervention regarding an incorrect payment made from my banking app on 01/04/2026 at 09:10 AM. Due to a single-digit error, I accidentally transferred funds to account number ***. Realizing the mistake immediately, I rushed to the Montague Gardens branch, where I was assisted by a consultant named Carina. I authorized the bank to proceed with a reversal and agreed to the associated service fees. However, the assistance I received thereafter was deeply disheartening. During the consultation, the ***** Team was contacted, who referred us to "SUITE," who then referred the matter to Online Banking. Ultimately, I was informed that the bank could not assist and, crucially, refused to even attempt to contact the recipient to advise them of the error. I am a loyal FNB client; I trust this institution with my salary and my funeral cover. It is devastating to be told "nothing can be done" when the bank has the means to verify my intent. I even provided the correct account details I had intended to pay to prove that this was a genuine clerical error. This matter is of the utmost urgency. The funds in question were the last remaining money I had, specifically set aside for my aunt’s funeral arrangements. I currently have no funds left to survive the month or to give my family member a dignified send-off. While I take full responsibility for the typing error, I cannot understand why the bank I have trusted for years would not make a single attempt to facilitate a resolution or reach out to the other party. I am pleading for your assistance to review this case and initiate the reversal process or contact the recipient on my behalf. I have nowhere else to turn and am relying on your intervention to resolve this before the funeral.
My Details:
Sincerely,
Sindiswa S. Selana
[To: FNB Customer Resolutions / Formal Complaints Department
Dear FNB Management Team, I am writing this email in a state of extreme distress to formally request urgent intervention regarding an incorrect payment made from my banking app on 01/04/2026 at 09:10 AM. Due to a single-digit error, I accidentally transferred funds to account number ***. Realizing the mistake immediately, I rushed to the Montague Gardens branch, where I was assisted by a consultant named Carina. I authorized the bank to proceed with a reversal and agreed to the associated service fees. However, the assistance I received thereafter was deeply disheartening. During the consultation, the ***** Team was contacted, who referred us to "SUITE," who then referred the matter to Online Banking. Ultimately, I was informed that the bank could not assist and, crucially, refused to even attempt to contact the recipient to advise them of the error. I am a loyal FNB client; I trust this institution with my salary and my funeral cover. It is devastating to be told "nothing can be done" when the bank has the means to verify my intent. I even provided the correct account details I had intended to pay to prove that this was a genuine clerical error. This matter is of the utmost urgency. The funds in question were the last remaining money I had, specifically set aside for my aunt’s funeral arrangements. I currently have no funds left to survive the month or to give my family member a dignified send-off. While I take full responsibility for the typing error, I cannot understand why the bank I have trusted for years would not make a single attempt to facilitate a resolution or reach out to the other party. I am pleading for your assistance to review this case and initiate the reversal process or contact the recipient on my behalf. I have nowhere else to turn and am relying on your intervention to resolve this before the funeral.
My Details:
Full Name: Sindiswa Selana
ID Number:
Contact Number: ***
Case/Reference Number: Nothing
Sincerely,
Sindiswa S. Selana