Incorrect order from Ebucks shop

I ordered a TV from the Ebucks store on Black Friday. I have been waiting weeks for the delivery of the TV, now twice the courier company has come to my house with the incorrect TV. The TV I ordered stated it's a Hisense A65 Android TV and it gave all the features described of an android TV. The TV they are delivering is not an Android TV, it is a Hisense TV with the Vidaa operating system. I even have screenshots of the TV and description from when I placed the order. I have now complained about this to Digital planet who FNB uses to supply the TVs and to the Ebucks helpdesk, but I am not getting anywhere.