INCORRECT _ METER NUMBER FOR PREPAID ELECTRICITY
An amount of R100 prepaid electricity was bought on the FNB app on the 24th of August - when I got the number the meter gave me an error code - that the number is incorrect
I e-mailed melinda at ********** - after reading people with similar problems posts on hellopeter
Needless to say - the money has not been returned nor a correct number sent to me - nor was I contacted regarding the matter
I already closed my bank account with FNB due to their pathetic service - I know quite a few people who electricity moneys was "******" on this method - because FNB doesn't care
You pay a load of money on service fees for no service
Good Day,
Apologies for the technical delay.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
Apologies for the technical delay.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)