EG
Edwin G

1 reviews | Active since Oct 2015

10 Jul 2017, 14:57

Incorrect interest rebate

<p>I would like someone other than the premier call centre to assist me with this query that has been going on now for over a month. This refers to the overdraft interest rebate that was incorrectly calculated on my account on 4 June.</p> <p>I am calling in to ***on a daily basis with promises being made by the consultants that are not kept, and I still have no resolution. What is the purpose of a “personal banker” if not one of them takes responsibility to sort out a problem?</p> <p>I have dealt with many of your consultants, the ones I can remember are Kamohelo, Charity, Onica, Eunice, & Thando.</p> <p> </p> <p>Could someone please sort this out ASAP, I am tired of calling ***.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Jul 2017, 15:09
Official

Good Day

I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Complaints Resolution

Daffnie Govender

Tel number: ***