Incorrect Interest rate - No want help

When I took my credit I was quoted 22...% interest rate and Absa gave me less (16.6%) and I told the consultant on the phone with me that I'm declining their offer since Absa offer less but she said no just send us the quotation from Absa and we will offer you less than that but 15 months later nothing has been done or changed. Still paying the incorrect Interest rate. I complained countless times to FNB Card, Admin, Premier and Wealth but no one is capable of fixing it. Everytime you call they ask you to log a new case or complain and they will send you a case number, after few days you call to enquire about the progress but you are told that the case number has been resolved and closed but interest did not change. You transfer me from one person to another for about an hour every time I call and at the end you will be told to open a new case as usual.<br> <br> I guess you are proud as a bank with your service.<br> <br> The bank I trusted cannot be able to fix a mere interest rate.<br> <br> Thank you<br> <br> Regads<br> Tshepo Molele