1 reviews | Active since Jan 2012
Incorrect interest rate
<p>I established that FNB is charging me an interest rate on my credit card that does not correspond with the rate they quoted me for several months. The credit card division has taken more than 5 weeks to respond to my query, and now they can still not give me a reconciliation of my rate & amounts charged.</p> <p> </p> <p>I have requested copies of my agreement with them (the rate was quoted on-line, so I do not have a paper copy of the agreement), but they are not willing to supply me with that. Without the back-up information, I am not able to approach the banking ombudsman. </p> <p> </p> <p>It is impossible to get a proper response from them. Perhaps they will respond better with public complaints.</p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good day lindivdb,
Thank you for taking the time to take my call. We would like to apologize for any inconvenience caused.
As per our conversation a formal complaint has been logged on your behalf and referred to Credit card department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Good day lindivdb,
Thank you for taking the time to take my call. We would like to apologize for any inconvenience caused.
As per our conversation a formal complaint has been logged on your behalf and referred to Credit card department who will provide you with feedback.
The reference number is ***.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)