Incorrect information Supp****

So i app**** for a new FNB credit card. I spoke with Muziwanele Sibaya from the Contact center.<br> Assisted me very efficiently. Spoke Clearly and Explained in detail .. .Or so i thought/Led to believe.<br> <br> When the application process was done, And he was telling me what i need to send in and hand to courier.<br> He requested i send Proof Of salary and Copy of ID to 1 email address and Requested that I have a copy of my ID and proof of residence to give to Courier guy.<br> Which i have done. NOW, i try to Follow the SMS activation and i note the card does not work. So i call in and Follow the Voice prompt and it still does not work. <br> So i speak to a Agent and She tells me the card is not active because i did not send in my FICA documents..<br> I was of the assumption that was handed to courier guy?<br> So im now again forced to wait 48Hrs for the activation of the card since i only sent my fica Documents ( CERTIFIED copy of my ID and Proof of Address ) to KYC division at FNB..<br> <br> Not a happy FIRST TIME FNB client. you cannot have an Amazing paint job but your interior is tattered and torn.<br> Please someone fast track this ASAP as im probably Going to Lose it if i wait the 48Hours<br> <br> Not Happy ...