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JG
Jacques G

1 reviews | Active since Mar 2016

10 Oct 2017, 14:15

Incorrect Information showing on Credit Record

In May 2017 I have raised the issue to FNB regarding a 2nd FNB account appearing on my Credit profile. FNB contacted me and advised on the 24th May 2017 that I only have one account open which I'm still payment monthly and there's no other FNB accounts. Now to find out that this problem was not solved, and is still showing on my Credit profiles? I need this matter to be resolved now, as this is reflecting negative on my Credit profiles and this is totally not acceptable.

0
Replies (6)
FNB (First National Bank)
FNB (First National Bank)'s reply10 Oct 2017, 14:32
Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

JG
Jacques G's update11 Oct 2017, 10:01
Reviewer Update
Hi Daffnie, Until now no phone call received regarding this matter. I need this to be attended to ASAP!
FNB (First National Bank)
FNB (First National Bank)'s reply11 Oct 2017, 10:25
Official

Good Day

Thank you for your response.

You will be contacted today.

Apologies for the frustration caused.

Regards,

Daffnie

JG
Jacques G's update12 Oct 2017, 11:17
Reviewer Update
Dear FNB No response from your side regarding this matter? False information showing on my Credit Records, and FNB not taking immediate action to have this rectified.
JG
Jacques G's update16 Oct 2017, 09:44
Reviewer Update
Dear FNB Still waiting on outcome of this complaint?
JG
Jacques G's update18 Oct 2017, 14:06
Reviewer Update
Dear FNB This is totally unacceptable that I need to wait so long before I get feedback on my complain. Not good Customer Service at all, until now no solution was given as to what will be done regards to this issue.