INCORRECT INFORMATION ON CREDIT REPORT & GIVEN THE RUN AROUND

Good Day

I am extremely upset, I called your call center and spent a large amount of time given the run around and incorrect numbers and transfers. Huge amount of time wasted!! Then querying my information on a account that has been DUPLICATED, I simply can't because its HANDED OVER TO LEGAL??? No you changed the account number and left the other account open without even informing me.... So what do I do to find this out?? Check my credit report and see that I know owe DOUBLE the amount. Call the debt review department after finding out their number and cant get through... I want this listing removed immediately from my credit report so I suggest that I get a call back today, you can't inflate my debt like that