SJ
Sarah J

1 reviews | Active since Oct 2017

05 Oct 2017, 20:51

Incorrect information and then billed for it

After receiving the following sms: "FNB :-) Hi *****, this is a friendly reminder that your FNB Gold Credit Card payment of R1,409.00 is due on 26 September 2017 ", I made sure that I had sufficient funds. Instead of this amount, a much bigger amount was processed for which I was not prepared. I had the money but it was another account waiting for the sms that I expected to receive reminding me that my FNB payment for that larger amount was due. Due to the incorrect information, my credit card payment was revoked and I was charged nearly R800 interest. I have deposited the outstanding total into the FNB account and have emailed my proof of payment. I would like to be refunded for the interest that I was charged due to an error in your system.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply06 Oct 2017, 08:55
Official

Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.

Your complaint reference number is ***NF.

Again I apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints

Naomi Petersen

*** (option one)