Incorrect information and bad service

<p>I opened up a Tax Free Savings Account at the end of November. An Fnb consultant opened this account over the phone and I asked, just to be very clear, the actual notice period and she said 3 working days. I asked if she was sure, she said yes. Today I tried to give notice and see the earliest this money can be withdrawn is 15 Feb, 32 days from now. Is this how consultants are trained to obtain new business, lie to their customers?</p> <p>Besides this problem, my husband is a private client and has been having issues with charges since August 2016. With each complaint comes a 'this matter will be escalated to the relevant department', its now Jan 2017... Fnb is supposed to be the bank of choice..... Clearly not anymore</p>