SM
Sipho M

1 reviews | Active since Apr 2019

23 Apr 2019, 15:42

INCORRECT INFORMATION ABOUT INVESMENT ACCOUNT ON ALL PLATFORMS EXCEPT THEIR BANKING APP/WEBSITW

I had tried to open a Flexi Fixed Deposit today through the ATM which informed me it would cost R100 to open which I was opting to do and the placing a bigger amount only to be told I didn't have sufficient funds even though I know I do, only later to call the call center and be told that the price has been bumped up 50x the normal price, though I have checked everywhere and have not been told about this increase.

This was an account I owned before some personal situation caused me to close it and now wanting to open it again, I find out I have to basically put half my salary away. This does not bode well in terms of budgeting.

I'm more disappointed at the fact that even if communications was sent out, they don't make the statement or corrcet the statement, especially while doing a google search. and still seeing the same old amount as stated by 2018. They should make sure they update information like this for customers such as myself do research before opening an account. This also pushes me away from suggesting others to invest in FNB as 50x the original amount is insane and impractical and could work for people that earn above the 10K income rage. It seems they only want the richer to bank with them and this is causing me to look at other banks to open an investment *** used to be such a good deal but now, my faith in FNB has become lacking. I really loved this bank but after something like this and receiving comms. I am truly unhappy this also hinders people that don't own an online banking account as they might be interested but be told no, you cant do this because you have insufficient funds, meanwhile its their information's team that is actually lacking proper communication to its customers.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply23 Apr 2019, 16:12
Official
Good Day Sipho M
  
Thank you for bringing this to our attention. 
We acknowledge your complaint. 
It has been routed to the relevant department and feedback will be provided shortly. 
I do apologize for any inconvenience caused. 

Ref: ***NF 

Regards, 
Hello Peter Team 
Tel number: ***