incorrect information

<p>In Jan or Feb 2016 I was given incorrect info about paying extra money into my account I explained to that lady that I have some cash that I will need at later stage what will be the requirements to access those fund she told I will only need to have fnb account and home loan will lick accounts to withdraw of which I did and getting to them to open saving account and I am told I can not access those fund unless new affordability is done. Can I pls have someone to look at this problem as I need those funds.</p>