Incorrect Information

I opened an FNB cheque account, and on collecting my card was advised that the card wold be active immediately. I deposited money into this account, only to find out a few weeks later when I tried to swipe my card that the account was frozen. I logged a query on the FNB site, and was called by a very helpful man who informed me that the account was frozen as the bank did not have a colour copy of my ID or a colour copy of my proof of residence. How could I be advised that everything was fine and I could use my card, when I could not. Now I am inconvenienced having to go back to the branch to get it sorted - and I have no access to my money in this account.