AS
Anneline S
1 reviews | Active since Dec 2018
06 Dec 2018, 13:55
Incorrect info on client portfolio
End of November a client opened an Easy account and funeral policy Fi ********** at First National Bank, the moment the sms for this client came to my cellphone number, I phoned their call centre to report it. As I am not a client of FNB at all, I informed them about the situation and asked to delete my phone number from their system, as it was Saturday, I was informed that it will only happen on the Monday, nothing was done and I kept receiving sms, and I reported it again, and was promised it will be corrected within 24 hours , I received an sms 5 December again about ATM *****. Could someone just removed my cellphone number from their client's portfolio.
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FNB (First National Bank)'s replyOfficial
06 Dec 2018, 15:42 Good Day AnnelineThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : ***NF Regards, FNB Hello Peter Complaints Team Tel number: ***
FNB (First National Bank)'s reply06 Dec 2018, 15:42
Official
Good Day AnnelineThank you for bringing this to our attention. We acknowledge your complaint. It has been routed to the relevant department and feedback will be provided shortly. I do apologise for any inconvenience caused. Ref : ***NF Regards, FNB Hello Peter Complaints Team Tel number: ***