Incorrect ID Number on FNB Profile – Ongoing Unresolved Issue

THIS HAS STILL NOT BEEN SORTED OUT!!!! STOP TELLING ME TO GO TO MY NEAREST BANK!!! They can't fix IT. BEEN THERE DONE THAT FOR 3 HOURS!!!!!!! THEY UPLOADED MY ORIGINAL ID AT THE BANK.

Mon, Apr 7, 3:06 PM (7 days ago) to care

Dear FNB Customer Service,

I hope this message finds you well.

I am writing to formally raise a serious concern regarding an unresolved issue with my ID number on my FNB profile. I have been a loyal client of FNB for over eight years, with a solid history and minimal issues. I also financed my home through FNB, which clearly indicates that my identity was correctly verified at the time.

However, since November 2024, my ID number has suddenly and inexplicably appeared as incorrect on the FNB app. This error has had a significant impact on my day-to-day financial activities. This is despite the fact that I continue to receive my monthly salary in this account, and all debit orders are still going off as scheduled.

In December, I spent over three hours at the FNB Menlyn branch trying to resolve this issue, but unfortunately, no one was able to assist or offer a workable solution. As of today, three months later, the issue remains unresolved, and my ID number is still incorrect in your system. This has caused me numerous complications, both personally and professionally.

I have confirmed with the Department of Home Affairs that my ID number is valid and has not changed. This raises a very serious question: who changed my ID number on FNB’s system, and how was this allowed to happen?

I am extremely disappointed by the lack of urgency and accountability shown in dealing with this matter. This is not the level of service I expect from one of South Africa’s leading financial institutions.

I kindly request immediate investigation and resolution of this issue, as well as a formal explanation of how such a critical error occurred. Please contact me directly as soon as possible to confirm the next steps.