Incorrect figure

FNB is still pretty much the most useless bank I've ever had. They sent me an email with the incorrect funds to be deposited back in my account. When I sent an email to ask them about it. They didnt bother replying. Its been over a week now I think. Its funny how useless the call centre people are, like what is your job if you cannot reply to a simple email? All I need is feedback that's all.