1 reviews | Active since Sept 2016
Incorrect fica details accepted
<p>I opened a chq acc with fnb3mths ago and they wouldnot accept a once statement that I received as proof of residence,which I accepted and provided them with what they required.</p> <p>Pn the other hand, I have been receiving statements from a business account whom I have no relations with.</p> <p>Now I raise the question, how did they pass the fica requirements??</p> <p>I phoned FNB, but having to hold on for quite a long time and also being at work, I was not impressed at all!</p> <p>With all the ***** going around I would like this specific account to be frozen until the proper details had been provided. Because if I look at the history of this account no monies were withdrawn and all of a sudden cheques are being issued and money is being withdrawn on a monthly basis.</p> <p>In my mind someone is using my details and committing ***** because if I look at the statement it had my details on.</p> <p> </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
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Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
