Incorrect Ebucks rewards not corrected

<p>I am a customer of FNB and their rewards program Ebucks. I am on reward level 5. My ebucks for the spend in October was incorrectly calculated and awarded. I queried this with EBucks. they confirmed via email that the allocation was incorrect and asked if I agreed to the revised calculation. I agreed. However, the correction of this error has still not taken place in two weeks. All I get from them when asking is that they are awaiting feedback for the relevant department. Surely if the calculation was done, and confirmed by both parties, the correction should not take this long. I am highly frustrated that my allocation has not yet been corrected in over 2 weeks. Please sort out immediately.</p>