Incorrect eBucks Calculation

FNB send a message that the eBucks payment is delayed due to quality checks on the new earn rules. This was just delaying tactics with NO quality checks. My eBucks were paid and FNB incorrectly dropped me to level 4. I used Pay Bills in the banking app to pay my municipal account via EasyPay. Those 500 points were not awarded and caused the drop from level 5 to 4 with far less eBucks being paid to me. I expect this to be resolved within the next 2 business days and the remainder of the eBucks to be paid to me. This is the first time in more than 10 years that I am not on level 5. I did my part so please FNB do your part correctly. Loyalty goes both ways.