Incorrect eBucks Boost My Rewards Qualification & Missing Kauai Vouchers

Hello FNB / eBucks Team,

I have consistently met the monthly qualifying criteria for the Boost My Rewards promotion since July 2025 (and earlier) with my FNB Aspire accounts — including spending at least R4 000+ each month and meeting all additional requirements. However, for November 2025, the app incorrectly shows that I did not qualify, even though all criteria were met. Because of this, my Boost My Rewards progress appears disrupted, and I did not receive the Kauai vouchers for last month, which per the rules I should also qualify for when conditions are met.

Please clarify: Which specific criteria were not met for November 2025, despite my meeting all requirements? Why was my Kauai voucher not issued if I qualified with R4 000+ spend and other criteria? Please correct the qualification status if this is an app or processing error and ensure my Boost My Rewards 12-month count continues uninterrupted. I look forward to your prompt response and correction of this matter.