IN
Irma N

1 reviews | Active since Mar 2013

08 Jun 2017, 11:30

Incorrect Deposit

<p>I emailed FNB Complaints on Tuesday, 6 June 2017 and I have not yet receieved feedback.</p> <p> </p> <p>On Saturday, 3 June my husband asked me to deposit R260 into Madikane Nceba, account no ********** 1595 but I incorrectly deposited it into Mr Bonang A Jakoba account ending 1959, I got the last four digits incorrect. The error was only picked up yesterday for Madikane Nceba as he did not get the money. My husband Sagren Naicker went into the Overport City Branch today, 6 June where the mistake happened but they are refusing to put the money back into the correct account as it was done at the ATM yet they have both the account numbers. I just feel this is unacceptable as this was an honest mistake and it could have happened to anyone. Please can this be resolved as I am not happy with the answer that there is nothing they can do to assist us.</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply08 Jun 2017, 12:57
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)