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duplessisleandi D
1 reviews | Active since Mar 2017
09 Nov 2020, 14:51
Incorrect Deductions/ Waiting for your own money to be transferred
First of all FNB keeps deducting different amounts for the Covid loan, now if I transfer between my OWN accounts (Saving account to current account) there is a cut off time - I never had a delay before it was always immediately after the transfer. Now I have to wait for my own money being transferred between my own accounts and the consultant cant be less helpful on their "secure chat". I don't know what is happening at FNB but the service took a turn for the worse.
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duplessisleandi D's updateReviewer Update
10 Nov 2020, 16:05FNB put my account on hold - saying that they were instructed by SARS to do so. I called SARS and they confirmed that there is no notice on their side instructing FNB about the "pledge" FNB put on my account, FNB ***** department said they did not put my account on hold and transferred me to accounts who advised they also did not place my account on hold and SARS has no idea what " pledge on the SARS refund you received into your account" means?
SARS did an audit before doing the refund and there is no notification on my e-filing about the "pledge", I called SARS and confirmed that the audit was done and no mistake was made.
I spoke to M Khumalo at FNB but to no surprise to me she never called me back as promised with feedback as to what is happening with my account.
The secure chat consultant's advice was to wait for 48 hours to see if the account is sorted.
dD
duplessisleandi D's update10 Nov 2020, 16:05
Reviewer Update
FNB put my account on hold - saying that they were instructed by SARS to do so. I called SARS and they confirmed that there is no notice on their side instructing FNB about the "pledge" FNB put on my account, FNB ***** department said they did not put my account on hold and transferred me to accounts who advised they also did not place my account on hold and SARS has no idea what " pledge on the SARS refund you received into your account" means?
SARS did an audit before doing the refund and there is no notification on my e-filing about the "pledge", I called SARS and confirmed that the audit was done and no mistake was made.
I spoke to M Khumalo at FNB but to no surprise to me she never called me back as promised with feedback as to what is happening with my account.
The secure chat consultant's advice was to wait for 48 hours to see if the account is sorted.