INCORRECT DEDUCTION

<p>Good afternoon Brenda Thusi</p> <p>I am having a query with the amount of R1000 that has been debited from my bank account on the 31st of October 2016 by FNB.</p> <p>I have been advised by Sizwe Radebe from the FNB Lenasia branch that you have advised him that FNB has paid me the very same amount that i am queying together with R1889.71 after I have processed a request to close my 3months fixed investment account number: ********** 9740.</p> <p>I did not receive any R1000 into my bank cheque account from the fixed account, what i did is somewhere during the end of September or in the beginning of October i requested that R1000 be taken from account: ********** 9740 and be transfered into my cheque account:6 ********** 009 and the remainder of the balance which was R534.99 to be reinvested, but later on i decided to have the account closed and the balance which was on the account was paid to me on the 28th of October 2016 which was R1889.71.</p> <p>PLEASE SHOW ME PROOF THAT R1000 WHERE THE TRANSACTION OF R1000 was done as on my bank statement there is no such transaction.</p> <p>I will also email you a copy of the statement that FNB sent to me for all the transactions that were done on the account that i closed.</p> <p>Please resolve this query as i do not want to change banks for a small mistake like this done from your side as i have been a loyal client for a long period</p> <p>Regards</p> <p><br />Kelebogile Ntwagae ********** />11:08 AM (16 minutes ago)</p> <p>to brenda.thusi <br />Good morning</p> <p>This is the 3rd and last email i will be sending to you with regards to my query.From here i will escalate this matter to a higher level than you because clearly you are in a wrong environment and you have no idea what customer service is.</p> <p>I called the premier desk today and i was advised that the R1000 that you made a request for to be debited from my cheque account:6 ********** 009 is for account: ********** 8590, please tell me whose account is this because this in not my account and i have never ever had an account like this.</p> <p>please do your work and rectify your mistake and make sure that my money is transfered back in to my account before end of business today.</p> <p>Regards</p> <p><br />Click here to Reply or Forward<br />0.94 GB (6%) of 15 GB used<br />Manage<br />Terms - Privacy<br />Last account activity: 58 minutes ago<br />Details<br />brenda.thusi<br />Add to circles</p> <p>Show details</p>