JVdM
Jan Van der Merwe

1 reviews | Active since Apr 2018

02 May 2018, 14:12

Incorrect deduction

Paid full amount on personal loan R35945.75 on 20/4/2018 acc nr ********** 2735 Bank dedcted R1722 again after settlement Try to phone Listen to music forever

0
Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply02 May 2018, 16:33
Official

Good day Jan Van der Merwe ,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

I have noted that complaint reference ***NF was issued for your complaint. I have referred the complaint to FNB Loans and have requested that they provide assistance and to make contact with you to address your concerns.

I again apologise for any inconvenience caused.

Kind Regards,

Hello Peter Complaints Team

*** (option one)

Best regards,

JVdM
Jan Van der Merwe's update02 May 2018, 17:27
Reviewer Update
Thankyou