1 reviews | Active since May 2016
Incorrect Debit Orders
I have a loan with FNB that i have arranged to pay back wit installments of R650.00 per month, however on the 17/10/2017 they debited me R2500.00 without my consent, I have tried to contact them several times to have it corrected and the remainder of my money reversed, this has yet to happen till this day. It has given me a lot of problems because on the 16/10/2017 my wife prematurely gave birth to beautiful baby girl and I need the money to cover costs. I am very disappointed in FNB because this is not the first time something like this happens.
Hello Fondaceko,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Hello Fondaceko,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)