Incorrect debit order submitted, incompetence frm staff to fix the problem!

<p>Our issue started with FNB sending communication out for an alternative debit order date on our homeloan due to the festive period. My husband rep**** with a date he was content with. However, to our surprise it was debited 2 days before the date, of the 21st that my husband wanted. there was no funds in his account as his salary was not paid in yet. I contacted them, and spoke to a very rude unhelpful agent, wanting an explanation as to why. However, even when I gave instruction to NOT revers the payment, this is what was done the next day.I spoke to a teamleader, Patricia Khoza, and emailed her the information. Never received feedback. and the top it all off, on the next day, the debit order was deductedf Yet again. We have logged a complaint,even to the FNB Ombudsman. No joy, no feedback. and there is damage to my husband's credit score we are certain as well. FNB Homeloans dont have any clue as to what is going on. I emailed a lady by the name of Nadia Khan yesterday. it is the end of business today, and again... no feedback or acknowledgment. Your service is pathetic.</p>