Incorrect Debit order - resolved

Late Last Night (Sunday 17 May) I saw an notification saying that an amount of money had been paid from my account. The amount did not make sense and so I wanted to query it. After FNB fixed their banking issues (System temporarily went offline) I logged on to my account and contacted the call center where I was connected with Mahlatfe.<br> <br> This gentleman was calm, patient and very well spoken and while sorting out the issue, made sure he explained all details as they were happening. I felt like I knew every step that was going on and not just waiting in the dark for 'Something' to happen which often happens when calling other companies call centers. <br> <br> The issue was quickly spotted and after checking up on a few procedures, the payment was reversed. After that I asked what was to happen which the other Parties and he advised that the next call would be to them to advise of the situation.<br> <br> Well mannered, well spoken and done with a smile. Mahlatfe gave me good service and is an awesome representative for FNB. I think he needs a raise or bonus (one can try