Incorrect debit order dispute processed.

I called in on 2 Nov 2020, & spoke to Vusi who assisted me nicely, until he made a mess of things. (Kindly listen to the call). I asked him to stop payment on my planet fitness debit order and reverse. Instead he did only 1 planet fitness debit order and now my funeral cover with FNB is being negatively affected for an error I didn't even do. Kindly and urgently fix this and reprimand him asap. Thank you.