Incorrect Debit

<p><br />My name is Donovan Chetty hereby logging a complaint for the service I've received today from your call centre.</p> <p>I was debited an amount of R2092.35 from my account with no indication of that amount being debited. I did receive a call from a "lady" consultant this morning however I requested her to call me back and she responded "Why should I call you back". I was busy with a customer and I requested to be called back in 10 mins but unfortunately that call never returned but a debit goes off my account.</p> <p>I then called and spoke to "Jill" and again I got busy and requested a call back but guess what? that call never returned either....!!!! I'm fully aware that i'm in arrears and I want to make arrangements to pay for my loan as my financial status has changed due to me being the ONLY bread winner at home and my 2 kids aged 3 and 6 years depends on me.</p> <p>How am I going to feed them when sooo much was debited from my account??? I've been with FNB for a long time and to receive this kind of service???? where's the value in that??</p> <p>You guys don't know the pressure I'm under right now as there's insufficient funds in my account to go home with.....</p> <p>I'm pleading with you guys to please reverse that and make arrangements to pay for it...</p>