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Leon T

1 reviews | Active since Sept 2023

09 Mar 2026, 20:12

Incorrect debit

Over the past 12 months the service i received from fnb is ridiculous. Whether you go into the bank, use secure chat which is a joke, make contact from the app or emails, the service is awful. Everything is online these days but to change an incontact email you must go wait in queues to be served at the bank. My main concern is fnb debited my account for the use of my overdraft which was incorrect. I have never touched the overdraft in months if not years. I have contacted them on the 25 Feb 2026 and to date no correspondence except they investigating which was almost a week ago. It seems that fnb does know what customer service. "How can we help you?" They should add to the slogan "suffer more". When can someone give me any info and my money back immediately.

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Replies (4)
LT
Leon T's update14 Mar 2026, 11:44
Reviewer Update
No reply from fnb days later. This is a bank that doesn't care about their clients. Don't bank with them. Too many excuses and no clue what is happening. Contradicting stories. One person admits fault of *****ing my money while the says it not, it is normal
LT
Leon T's update14 Mar 2026, 12:17
Reviewer Update
I called the number provided for help. I have been cut off. Called again and was transferred to 5 different ****ing people who does not know how to be customer centric or even know what must query is about. Looks as if fnb hire *********** staff. Do not bank with them. They are still stuck in the twilight zone whilst other banks have moved forward into the future.
LT
Leon T's update15 Mar 2026, 07:46
Reviewer Update
I used the *** secure chat service again and this time was told it is not an overdraft fee that was taken off but a fnb life insurance debit. I have never taken out a policy with fnb for life insurance and thank god for that as the service sucks. I even have my own recording of the call verifying it is an overdraft fee which i woll play. They must provide proof of my sign up for life insurance.
LT
Leon T's update16 Mar 2026, 09:53
Reviewer Update
Useless bank. Went into the branch and they can't assist. No one can verify the debit order. Confused idiots. Spoke to 5 different people again. Not resolved. ****ers