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SM
Sydney M

1 reviews | Active since Aug 2014

22 Aug 2016, 09:02

Incorrect data provided to Bureau

<p>Hi FNB,</p> <p> </p> <p>I took up a temporary loan of R2300 on the 16/08/2016,</p> <p>Please advise why this loan is reflecting as R5198.00 on my Transunion Credit profile? And urgently correct as this is affecting my credit score.</p>

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Replies (4)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Aug 2016, 11:29
Official

Good Day

please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done.

The reference for your complaint 996137

Kind regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: ********** 404 (option one)

SM
Sydney M's update23 Aug 2016, 12:37
Reviewer Update

Hi FNB,

I got a reply from one of your agents ,

they did not answer my question ,

Can you atleast get competent to give me a call.

SM
Sydney M's update23 Aug 2016, 12:37
Reviewer Update

Hi FNB,

I got a reply from one of your agents ,

they did not answer my question ,

Can you atleast get someone competent to give me a call.

I my problem is not that the loan is reflecting on my credit report, my problem is that you are reporting on the incorrect amount. I did not take a loan of R5198 with you.

THIS IS THE MOST FRASTRATING SERVICE EVER!!!!!!!!!!!!!

FNB (First National Bank)
FNB (First National Bank)'s reply23 Aug 2016, 14:17
Official

Good Day

Thank you for your email. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.

Regards

Complaints Resolution

Daffnie Govender

Email address: **********

Tel number: 087 ********** (option one)