SL
Sonja L

1 reviews | Active since Mar 2009

28 Apr 2015, 08:47

Incorrect Credit Report Updates

I was under debt review and my accounts were restructured with a court order. This mean that the new agreements are in force and when I exited on 2 April 2015 they remain in force. <br> <br> The court order superseded the original agreement and FNB is only allowed to \list"the payments at the credit bureaus based on the new agreement. FNB decided to rather \""list\"" as per the old agreement and refuse to rectify the matter. They listed me as being in arrears for months on end in 2013 whereby I did not miss any payments and I even paid more than the court order required.<br> <br> I need the payment history fixed immediately. FNB stated that its based on the original agreement (this is no longer in existence since the court order superseded it) and if this was the case shouldn't my credit profile then state 60 months in arrears as I was 60 months under debt review?<br> <br> FNB's pathetic excuse is not an excuse but rather they messed up and refuse to fix it and compensate me for the distress caused."""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Apr 2015, 10:10
Official
Hello jhbwoman,

Thank you for bringing this matter to our attention. We would like to apologize for the service failure.

Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 673677 .

Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)