SL
Sonja L

1 reviews | Active since Mar 2009

18 Apr 2015, 22:33

Incorrect Credit Report Updates

My FNB Home Loan is listed as being arrears on my credit profile for months now and FNB still haven't fixed it. I was under debt review at the time and FNB stated that I was in arrears up to 4 months for March, April, May and June 2014. I was making payments every month for the last 6 years whilst under debt review. This is false information that was provided and FNB has informed me that they can not find a problem which they need to sort out. <br> <br> I app**** today for finance which was declined this is definitely a contributing factor. I need FNB to send me the prove that I was in arrears, failing this (which they can not prove as I paid and have proof of payment) I need my credit profile updated by Monday, 20 Apr 2015 by midday and compensate me for the distress caused.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply20 Apr 2015, 09:47
Official
Hello jhbwoman,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and the reference number is 669490.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)