Incorrect costly advice from consultant

The incorrect advice received from the consultant (Themba) will financially impact me for at least 3 months. I spoke to another consultant and out right told me Themba should have advised me differently (that would have no financial impact on me, the customer) and also said the mistake will NOT be reversed.<br> This would mean I am affected financially for the next 3 to 6 months.<br> Why should a customer be liable for consultants not following correct procedure / advising badly?<br> I have been accused of not speaking to the correct person people, why could Themba not direct me to the correct department?<br> This service is most unacceptable and the fact I was told this will not be reversed is appalling.<br> <br> I wish I would never have to deal with the personal in the bank ever again. Unfortunately it is required for some queries.