Incorrect connect contract devices

I've been a happy FNB customer for years. I decided to order a phone contract that came with a phone, and stated it came as a top up S plan, with 500mb data, 50 voice minutes and 50sms per months, for 24 months. I recieved the phone, but while porting my number, I was told my phone only came with 500mb data, no airtime,voice time or anything else. I repeatedly tried to reasoj with customer service, but they insist I did not order that package. Meanwhile, it's the only package available with my model of phone. Best they could offer me was to send the phone back, and pay cancelation fees and not be reimbursed for the delivery fee I've paid. They suggest I reorder the package, but there is no garuntee this won't happen again. Super disappointed. Link to the package is below, which clearly stages under Sim plan, that or comes with all the bells and whistles. Not just data. Https://www.fnb.co.za/fnb-connect/dealsDetails.html?productCode=PD2375