1 reviews | Active since Mar 2009
Incorrect charges on account
<p>FNB have charged me a "monthly rewards fee" when this doesn't apply for a bundled option. When I opened the account I made sure that it was under the bundled option, and clearly FNB have messed up somewhere again.</p>
Good Day
I have logged a formal complaint on your behalf to premier banking. Please accept our apologies for the disappointing experience caused. ***. We urge you to make use of Fnb premier banking as you are paying the monthly service fees for this account as you deserve the service .
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf to premier banking. Please accept our apologies for the disappointing experience caused. ***. We urge you to make use of Fnb premier banking as you are paying the monthly service fees for this account as you deserve the service .
Kind regards
Daffnie Govender
Complaints Resolution
Tel number: *** (option one)
I received an email saying that the account is still being set up, and is not active yet. Once it is active then bundled pricing will apply. This is such nonsense. Why do they charge fees on accounts that aren't active yet? And why are they sending me the card already if the account is still being set up? FNB's service is shockingly poor, and is indicative of their attitude in general - their intent is not about actually helping and being of service to clients, but rather about trying to convince clients that they are wrong and FNB is right.
I received an email saying that the account is still being set up, and is not active yet. Once it is active then bundled pricing will apply. This is such nonsense. Why do they charge fees on accounts that aren't active yet? And why are they sending me the card already if the account is still being set up? FNB's service is shockingly poor, and is indicative of their attitude in general - their intent is not about actually helping and being of service to clients, but rather about trying to convince clients that they are wrong and FNB is right.
This is my 5th complaint about FNB (about 5 different issues) this year alone!
This is my 5th complaint about FNB (about 5 different issues) this year alone!
"We urge you to make use of Fnb premier banking as you are paying the monthly service fees for this account as you deserve the service ." I DO NOT deserve the service that "premier banking" offers! I think I deserve far, far better...
"We urge you to make use of Fnb premier banking as you are paying the monthly service fees for this account as you deserve the service ." I DO NOT deserve the service that "premier banking" offers! I think I deserve far, far better...