1 reviews | Active since Jun 2018
Incorrect charge on my account
Good Day, I have been trying to get this resolved since 26 March, I requested a new card as a result of you never sending me a new one after it expired and i was advised that you would not charge me the R90 fee, You assured me that it was wavered, I see this was not the case, Please pull the voice recording where your agent insisted i would not be charged and reimburse me ASAP. The money was deducted from my account on the 13 March. Please refund me,. The service or should i say lack of service is appalling!
Good day Kirsty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good day Kirsty,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)