MS
Melanie S
1 reviews | Active since Oct 2013
25 Feb 2016, 13:37
Incorrect billing since 2015
In October 2015 I rented extra card machines for my catering company. I rented these for only October. I was charged for November & December 2015. I started reporting & complaining about this in November 2015. I have not been refunded yet, even though I had to spend time to make more than 6 phone calls. Each time I got told that the matter will be \escalated\" It actually means \"we are just going to ignore you\". Ref no ***1<br> and ***9"
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FNB (First National Bank)'s replyOfficial
25 Feb 2016, 13:48Hello apbotha14,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876151.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876151.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply25 Feb 2016, 13:48
Official
Hello apbotha14,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876151.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876151.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)