1 reviews | Active since Sept 2017
Incorrect billing of Data
i found this so unreasonable,i bought data on the 28th 300 meg and was given extra meg and today all the 300 free is gone and the only thing i did was to access whatsapp and now i am left with 300 meg.why do you give users extra megs if you know that you will rob us from it.this is all a pathetic lie.i cannot user 300 meg just for few hours. this fnb connect billing is so pathetic
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)