INCORRECT BILLING

<p>Good Day,</p> <p> </p> <p>I am very disgusted by the treatment and service I have been getting from your call centre agents and your company.</p> <p>I have been calling with the same problem since the 01 April, informing your agents to cancel the x2 numbers ********** 462 and ********** 750 from your FNB connect.</p> <p>Your agent told me it will be cancelled and you are not going to deduct money from my account on the 25 April.</p> <p> </p> <p>Later last week I called to confirm the cancellation so I can move to another network and to my surprise Witney Shongwe told me there is no request of me doing the cancellation.</p> <p> </p> <p>Later that day Priscilla Makubese from FNB called me saying there is a request for cancellation I must not worry she will sort it out and get back to me once the request is processed.</p> <p>When I ask her why the previous agent could not pick up the request of my cancellation she could not answer.</p> <p> </p> <p>Today you deducted the money form my account whereas I have cancelled with you guys and your agent said it has been cancelled and I will not be deducted today.</p> <p>Can this matter be treated URGENTLY as I want to port back to my network today.</p> <p> </p> <p>No one seems to care about this query as it is sitting with you with no one showing any interest of resolving it.</p> <p>You can have my money I don’t care but I want out of your network today.</p> <p> </p> <p>Please realise my numbers FNB.</p> <p> </p>