1 reviews | Active since Aug 2010
Incorrect billing
<p>I ported my Vodacom number to FNB Connect in October this year. I was told I will be paying R95 for 2G data every month. To my surprise, they are now debiting me R135. To add on that , the call rates are way too high. I buy airtime today and after 2 phone calls, my airtime is finished. </p> <p> </p> <p>Can you please correct your billing and I want to port back my number back to Vodacom.</p> <p> </p> <p>Sibongile </p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)