Incorrect billing

To whom it may concern.

I have attempted to speak to someone but if I don't get cut off the next consultant transfers me to the person I was disconnected from.

My issue is I pay a bundle amount for my easy account every month but there is a major problem due to the fact that according to the easy account into on the website states I get free swipes and even though I haven't overdrawn the amount I am allowed I am getting charged for my swipes I am sure in which case the dates are all incorrect due to the fact that I do not use my account during the week! Yet I have now received a message stating that I paid R86.50 from September 15 - November 14 yet it isn't even the 5th of November yet! unless you meant October which definitely shows your system is flawed.. I am not impressed as this would be the second time I have been overcharged and get I am either disconnected or transferred to the person I was disconnected from - which wastes my prepaid airtime.

I work as a contract worker and I know I am getting ********** because I am being charged for swiping on the weekend.

Seriously annoyed Samantha