1 reviews | Active since Apr 2014
Incorrect amount deducted
I purchased fuel with my credit card yesterday where an incorrect amount was deducted.<br> I obtained a receipt from the merchant confirming the amount they charged for the fuel. They charged a total of 30.04 Euros, and it currently costs 1.479 Euro per litre.<br> However R1572. 96 was deducted from my account. This is almost tripple the amount that I should've paid even after applying the exchange rate! I called the call centre immediately to query this (twice, spoke to Frank and Dumusani), and they told me to complete a dispute form. This after I told them I'm in Italy and don't have access to print!!!!! I also emailed the receipt to [Email Removed] mailbox. How about that for assisting a client stuck in foreign country?
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 765739.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 765739.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
