Incorrect affordability details for 2 years now and FNB jus does not update it!

I am very confused with the fact that FNB is calculating my affordability details incorrectly. You have a huge payment commitment showing on my monthly commitments that was already paid off and closed in 2019 its 2 years later and its still showing? that pathetic and I pulled my Credit record and its definitely not showing on my Experian Report. Because of this issue I'm not able to apply for credit using my app and every time I want something for FNB I need to go from pillar to post to get it done and takes me 3 to 5 days just to get in touch with the right people. I have complained about this sooo many times and that is why I have decided to post to Hello Peter to let others know about this unsatisfactory service im getting from FNB.

In addition when I try to apply on the app it logs a credit check request on my profile then I end up having to beg a sales person to phone me to sort it out and again they do 1 or 2 credit request on my profile so while I cant get assistance from FNB you still mess up my credit score with checking my credit details 3 or 4 times at a time! Its really very upsetting and I do not appreciate your lack of consideration towards your clients.

I need to apply for credit and if I do not get assistance from FNB within the next 24 hours I will be closing my accounts with FNB and moving to Nedbank who I know for sure will assist me with my credit needs.

Thank you