CX
Charity X

1 reviews | Active since Oct 2016

14 Oct 2016, 13:33

incorrect account number usd and the bank refused to reversed the transaction

<p>On 2016/10/12 i went to the bank to make deposit and was told to do the deposit at the atm .after doing the deposit i reliese that the account number that i used was incorrect ,immediately i went to the bank and explain what happened ,one of the consultants told me that the person who can assist me is not at work so i must come back tomorow,when i come the next day ,they told me that its my mistake and they cannot help me. I am so dissappointed with FNB ,wish i could get help</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Oct 2016, 14:06
Official

Good day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is *** .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)