Incorrect account details
I made a payment to another FNB account (Luno) for the purposes of investing. However unlike the expected 24 hour waiting time, this payment is still listed as pending in my cheque account.
When I contacted FNB, I was told that the payment was cleared. But it's reflecting as pending on my end.
The agent didn't actually help. They just repeated that the payment was cleared and ended the chat. Very rude, and practical useless, especially for a service that's meant to be convenient.
Good Day Mr. poovendranbaccus
Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the private banking resolutions team for formal investigation and feedback to yourself.
Your reference number in this regard is: ***NF
You will receive feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
***
Good Day Mr. poovendranbaccus
Thank you for bringing this matter to our attention. We have reviewed your matter and routed your matter through to the private banking resolutions team for formal investigation and feedback to yourself.
Your reference number in this regard is: ***NF
You will receive feedback in 24 to 48 working hours.
Thanks
Regards
Rahim Salamaan
FNB Hello Peter Complaints Desk
***