INCONVINIENCED,FRUSTRATED,ANGRY......

I have launched my complain last week Friday last week,I have two ref numbers :745922Q and 727528 i was promised that they will call me back.Yesterday i called and i was transferred to a supervisor and she said to me my matter is with legal dept and i ask her how long is this going to take,and she said to me she is not sure....i feel so frustrated.must i just sit and wait until Jesus comes.its like this matter is not serious.all i want is for FNB TO REVERSE MY MONEY THAT ALL OR GIVE EXPLANATION WHY THEY HANDED ME OVER BUT STILL DEDUCT ON MY ACCOUNT.i was always impressed about FNB SERVICE UNTIL LAST WEEK FRIDAY....I HAVE BEEN BANKING WITH FNB SINCE I WAS A STUDENT.I AM SO DISAPPOINTED.